At Seagle Leaf Private Limited (“Company,” “we,” “us,” or “our”), we strive to deliver high-quality agricultural products, machinery, and services that meet your expectations.

This Refund & Cancellation Policy outlines the terms and conditions under which cancellations, returns, and refunds will be processed for purchases made through our website or authorized representatives.

Before Dispatch:

• Customers may cancel an order within 24 hours of placing it, provided the order has not yet been processed or dispatched.
• To cancel, please email support@seagleleaf.com or call our customer support team.

After Dispatch:

• Once the product has been dispatched or shipped, cancellations will not be accepted.
• However, you may still be eligible for a return or replacement (see Section 3 below).

Company-Initiated Cancellations:

• We reserve the right to cancel any order due to stock unavailability, incorrect pricing, technical errors, or other unforeseen circumstances.
• In such cases, customers will be notified promptly, and a full refund will be processed.

We accept returns or replacements only under the following conditions:

Eligible Reasons for Return:

• Product is damaged, defective, or not as described.
• Wrong item delivered.
• Product received in tampered or broken packaging.

Conditions for Return:

• The request for return must be made within 7 days of product delivery.
• The product must be unused, in original packaging, and accompanied by the original invoice.
• Photographic or video evidence of damage or defect must be provided.
• Once verified, we will arrange for return pickup or guide you through the return process.

Upon approval of a return or cancellation, refunds will be processed as follows:

Payment Method Refunds:

• Refunds will be made to the original mode of payment (e.g., credit/debit card, UPI, bank transfer) within 7–10 business days after inspection and approval.

Partial Refunds:

• In cases where only part of an order is returned or partially used, a proportional refund may be provided at our discretion.

Non-Refundable Items:

• Perishable goods (e.g., fresh produce, dairy, or food items)
• Customized or special-order products
• Products damaged due to customer mishandling

• Cancellations made before service commencement are eligible for a full refund.
• Cancellations made after service initiation will be eligible for a pro-rata refund, depending on service progress.
• All service cancellations must be requested in writing at support@seagleleaf.com.

• If your order is delayed beyond the estimated delivery date, please contact our support team.
• In case of non-delivery due to logistical or operational issues, we will either:

• Reship the order at no additional cost, or
• Offer a full refund, as per your preference.

In case of any refund, cancellation, or service-related dispute, please contact our Grievance Officer (details below). We are committed to resolving all genuine complaints within 30 business days.

Email: support@seagleleaf.com
Alternate Email: ceo@seagleleaf.com
Company: Seagle Leaf Private Limited