PROCUREX (“PROCUREX”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Policy explains our practices across our website, platform, applications, services and related products (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
About this Privacy Policy
This Privacy Policy applies to information collected through:
- Our website
- Web and mobile applications
- Digital platforms and portals
- Registration and onboarding processes
- Procurement and trading services
- Communication and enquiry channels
- Partner and supplier interactions
- Customer support channels
- Events, campaigns and other interactions with PROCUREX
This policy does not apply to third-party websites, applications or services accessible through links on our platform. Those third parties have their own privacy policies and terms.
Information we collect
Depending on how you interact with PROCUREX, we may collect different categories of information.
A. Personal Information
- Full name
- Business or organization name
- Job title or role
- Email address
- Telephone or mobile number
- Business address
- Billing and correspondence address
- Identification and verification information where legally required
- Account credentials
- Communication preferences
B. Business & Commercial Information
- Business type
- Industry and business activities
- Products or commodities dealt in
- Procurement requirements
- Supply capabilities
- Trading preferences
- Buyer or supplier information
- Quantity and volume requirements
- Transaction-related information
- Delivery requirements
- Warehouse or inventory information
- Export or import-related information
- Commercial documentation
C. Transaction Information
Where applicable, we may collect information relating to transactions conducted through or facilitated by our Services, including:
- Orders
- Enquiries
- RFQs
- Offers
- Contracts
- Invoices
- Payment and settlement information
- Delivery information
- Transaction history
- Commodity information
- Quality and inspection records
D. Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Approximate location derived from technical information
- Pages viewed
- Search activity
- Access times
- Referring websites
- Platform usage information
- Cookies and similar technologies
E. Communication Information
If you communicate with us, we may retain information contained in your communications, including enquiries, support requests, feedback and other correspondence.
How we use your information
We may use information collected through our Services for purposes including:
- Creating and managing user accounts
- Verifying users and businesses
- Providing our Services
- Facilitating agricultural procurement and trade
- Connecting buyers and sellers
- Processing enquiries and orders
- Supporting transactions
- Coordinating logistics and delivery
- Supporting warehousing and inventory services
- Facilitating eligible financial and settlement workflows
- Providing market and commodity intelligence
- Communicating with users
- Providing customer support
- Improving our products and Services
- Developing new products and features
- Preventing fraud, misuse and unauthorized activity
- Maintaining platform security
- Meeting legal and regulatory requirements
- Enforcing our agreements and policies
- Conducting analytics and business operations
- Sending relevant service communications and, where permitted, marketing communications
We may also use aggregated or appropriately de-identified information for analytics, research, reporting and business development.
Legal basis for processing
Where applicable, we process personal information based on one or more lawful grounds, including:
- Your consent
- Performance of a contract or provision of requested Services
- Compliance with legal obligations
- Protection of our legitimate business interests
- Prevention of fraud and security threats
- Other lawful grounds available under applicable law
Where consent is required, you may withdraw your consent subject to applicable legal and contractual limitations.
How we share information
We do not sell your personal information as a general business practice.
We may share information where reasonably necessary to provide our Services or comply with applicable law.
AService Providers
Cloud hosting, technology, payment and settlement, communication, analytics, customer support, security, logistics, warehousing, quality inspection, testing providers and professional advisors.
BBusiness Participants
Relevant buyers, suppliers, traders, processors, logistics providers, warehouses or other authorized ecosystem participants, depending on the Services used.
CFinancial & Regulatory Institutions
Financial institutions, payment providers, insurers, regulators or other authorized entities for transactions, compliance, verification or financial services.
DLegal & Government Authorities
Information may be disclosed where required by law, regulation, legal process, court order or governmental request.
Corporate Transactions
If PROCUREX is involved in a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
We aim to limit disclosures to information reasonably necessary for the relevant commercial purpose.
Business information & marketplace visibility
PROCUREX is a B2B agricultural commerce ecosystem. Certain business information may therefore be displayed or made available to other authorized platform participants.
Depending on the Services and account settings, this may include:
Sensitive personal information should not be unnecessarily included in public-facing business profiles or listings.
Cookies & similar technologies
We may use cookies, pixels, tags, local storage and similar technologies to:
- Operate our website and platform
- Remember preferences
- Maintain sessions
- Improve security
- Understand website usage
- Analyze performance
- Personalize certain experiences
- Measure marketing effectiveness
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some Services.
Data security
We take reasonable technical, organizational and administrative measures designed to protect information against unauthorized access, disclosure, alteration, loss or destruction.
- Access controls
- Authentication mechanisms
- Encryption where appropriate
- Secure infrastructure
- Monitoring and logging
- Backup procedures
- Security testing
- Internal controls
- Employee and contractor access restrictions
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
Data retention
We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide Services
- Maintain business and transaction records
- Meet contractual obligations
- Resolve disputes
- Prevent fraud
- Maintain security
- Comply with legal, tax, accounting or regulatory requirements
- Enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, we may delete, anonymize or securely dispose of it in accordance with applicable law and our internal policies.
International data transfers
PROCUREX may use technology providers, service providers or business partners located in different countries.
Where personal information is transferred across jurisdictions, we will take appropriate measures required by applicable law to protect that information.
International transfers may be subject to applicable data protection, privacy and regulatory requirements.
Your privacy rights
Depending on your location and applicable law, you may have certain rights relating to your personal information. These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
- Object to certain processing activities
- Request restriction of processing in applicable circumstances
- Request portability of information where applicable
- Lodge a complaint with the appropriate data protection authority
These rights may be subject to legal, contractual or regulatory limitations. To exercise applicable rights, please contact us using the details provided below.
Account information
If you create an account with PROCUREX, you are responsible for maintaining the confidentiality of your account credentials.
Please notify us promptly if you believe that your account has been accessed without authorization.
We may take reasonable steps to verify your identity before processing certain privacy or account-related requests.
Children's privacy
Our Services are primarily intended for businesses, professionals and other users capable of entering into commercial relationships. Our Services are not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Third-party services & links
Our Services may contain links, integrations or references to third-party websites, applications, payment services, logistics services, financial services or other platforms.
PROCUREX does not control the privacy practices of those third parties.
We encourage users to review the applicable privacy policies and terms of third-party services before providing information to them.
Marketing communications
Where permitted by law, we may send information about:
- New Services
- Platform updates
- Agricultural market insights
- Commodity opportunities
- Events
- Business communications
- Promotions and offers
You may opt out of certain marketing communications by using the unsubscribe mechanism included in the communication or by contacting us.
You may continue to receive essential service, transactional, security or administrative communications where permitted by law.
Data accuracy
We expect users to provide accurate, complete and current information.
You are responsible for updating information associated with your account or business profile when it changes.
We may request additional information or verification where necessary to maintain the integrity and security of the PROCUREX ecosystem.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices or applicable laws.
When we make material changes, we may provide additional notice where required.
The updated version will be published on our website with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
Governing law
This Privacy Policy shall be interpreted and governed in accordance with applicable laws and regulations.
For users and operations in India, applicable Indian privacy and data protection laws may apply, including the Digital Personal Data Protection Act, 2023 and rules or regulations made under applicable law, as and when applicable.
Where applicable, mandatory privacy rights under the laws of the jurisdiction in which you are located will also apply.
Contact us
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns about how your information is handled, please contact us.
Acknowledgement
By using PROCUREX, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how information may be collected and processed in connection with our Services.